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How To Troubleshoot a Bidet Seat That Won’t Spray | BidetKing.com

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Step 1: Unplug the Bidet Seat For 30 Seconds and Then Replug
The first thing we want to start with is a hard reset. Unplugging the bidet seat for about thirty seconds and then replugging will restart the unit including the internal mechanisms. Similar to a computer, a simple reset will sometimes solve small issues with bidet seats where components may have become out of sync over time. If a hard reset solves your issue, great, if not then proceed to step 2.

If you’ve confirmed that the outlet is working, but the bidet seat won’t power on, you’ll want to contact the manufacturer for further assistance. If the outlet is not working, you’ll need to reset the outlet or circuit before you continue troubleshooting.

Step 2: Trigger the Bidet’s Occupied Seat Sensor
All bidet seats have some sort of occupied seat sensor. This prevents the seat from spraying while no one is seated. To make testing easier, we’re going to trick the seat sensor into thinking someone is seated. Most bidet seats on the market use a skin sensor in the 4 -5 o’clock area of the seat. Some models have the sensor in a different area, and some have their own unique method like an infrared sensor. TOTO washlets use a weight sensor.

If your bidet seat has a skin sensor, we can trigger it using a wet piece of paper to simulate skin contact. First, take a folded paper towel or a few sheets of toilet paper and get them nice and wet under your sink. Now standing in front of the toilet and looking down at the seat, imagine a clock face overlaying the seat.

Place the dampened paper In the 4-5 o’clock region of the seat. At this point you should hear a bit of water release from the nozzle and drip into the bowl. This is a good sign as the nozzle has just cleaned itself and usually means the sensor is triggered. Some models have an indicator light that shows the sensor is triggered.

If you have a TOTO washlet or other bidet model that uses a weighted seat sensor, we’ll have to trigger it using another method. With the seat down, press your hand down on the seat near the left rear hinge. You should feel a click. You’ll need to press here and hold it down in order to trigger the seat sensor.

Step 3: Test The Remote
Before we start, replace the batteries in your remote control with fresh, name brand batteries.
With the occupied seat sensor triggered, stand in front of the toilet. Take the remote control in your hands (not mounted) and point it at the seats receiver. If your bidet has a side control panel instead of a remote, use those buttons for this test. Try to activate the Warm Air Dryer on the remote control. If this works, press stop.

Next, proceed with trying the rear wash function. Before you press the wash button, prepare to cover the nozzle with a cup or simply a free hand. We don’t want you getting sprayed in the face.

If the wash function works, proceed by trying out other features like nozzle position and pressure adjustments to make certain your seat is fully functioning. Then, you can stop the wash. If the functions are not working, repeat these same steps once more while seated on the seat to ensure that the skin sensor is triggered. During this part of the test, we want to make sure your remote is pointing at your seat’s IR sensor. Take the remote control and point it in an exaggerated fashion over your right shoulder, directly at the IR receiver.

The signal from the remote control needs to be able to bounce off walls and the ceiling in order to reach the receiver. Certain situations like when a toilet is within a separate water closet room or if the user has a wider body will give the bidet seat trouble in receiving a signal. If the remote control only works during this test, and not during your normal operation, it likely needs to be repositioned from its current mounted position. If these steps do not work proceed to step 4.

Step 4: Test The Auxiliary Buttons
The next step is to determine whether you are having a remote issue or a seat issue. Most bidet seats that are controlled by a remote control have a small panel of basic wash functions located on the seat itself. It may be located on one of the sides of the seat or at the top.

With the occupied seat sensor triggered, try pushing the rear wash button on the auxiliary control panel (not the remote). If the unit sprays, then this may be indicative that the remote control itself is the issue.

Step 5: Contact Us
Our team here at Bidet King is more than happy to help you with your issues. Simply call us at 1.888.310.4511, or email us at support@bidetking.com and we will happily assist you further.