In this video we have a look at a 2011 GMC that was brought here from the dealer. The customer states the TPMS light has been on for two years and took it to the local dealer who threw $1500 in parts and time at it and it still does not work. The fix was so easy it doesn’t make sense.
-Enjoy!
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Having worked in dealership service departments for half of my adult life Ive seem this situation repeated all too often. The service writer documents the complaint then the dispatcher,who believes it to be such an easy repair, gives the job to the most junior person in the shop thinking it will simply require tire sensor replacement. The tire changer replaces the sensors but can't figure the programming tool out. From that point on the story spirals out of control and the hours rack up and parts cannon is emptied.
At best the dispatcher pulls the job back and reassigns it to a qualified tech or at worst the hours are billed and the customer is stuck with the bill only to return for the comeback treatment days later. The dealership then either refunds the entire labor charge or finds a qualified tech to pull the bacon out of the fire.
Well done Eric. Rational thought wins out over pattern failure guesswork.
Customer States. The Chevy dealership is useless.
i worked at ford dealerships for 38 years,,the last place i worked there was one guy who was the brake king,,,i thought he must be smart ,,till one day he asked me how to use a scanner cause the antilock light was on and he had 5 more years of experience than me,,,there are too many guys out there that really dont know how things work!!!
That is the worst kind of problem to have. The intermittent ghost! You did all anyone could have. great job! Ed Hicks
Dude,if the problem doesn't show up on a laptop,these incompetent losers are lost. Mechanics are a dying breed.
If I had that truck and experienced what you did, I wouldn't be able to find a fault either. Then I'd give the vehicle back to the customer who'd have the dash light up within five miles from my shop. I hope you'll have better luck than that.
With all of the chaos in the world, there is some sense of refuge when we find ourselves vicariously working with Eric in the shop. 🙂
Whenever my tires have been swapped to non sensor tires or to another set I'm surprised at how far I can drive before the dash light comes on.
Feel sorry for the dealer? Feel sorry for their customers.
I'm surprised there's no comments on the vintage Harley lovers decal in the window near the registration. Anyone?