This video is a step by step guide to replacing the Cue Screen in a 2013 Cadillac XTS. We cover removing the module from the car, disassembly, replacement of the screen, reassembly and finally installation back in the car. Defective Cue Screens is very common in Cadillacs of this era and common symptoms include lack of response to touch over the entire screen, lack of response to touch over certain parts of the screen or screen not working at all. The replacement can be performed with basic hand tools and takes a few hours to complete. The replacement Cue Screen used in this video came from CueScreens.com and was of excellent quality. This type of repair can run over $1,000 at a dealership but can be completed for about $150 at home.
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Screen is hooked up in my 2015 correctly as per this video and for some reason it's not reading my touch
Is this the same for a 2019 xT’s?
I've got one of these POS GM build Cadillac XTS 2013. There's a class action suit about these screen spidering what GM has managed to stall it so long most people have gotten rid of them and they stop building them in 2019. I bought an after-market screen for 40 bucks and for years couldn't get anyone to tackle this job no mechanics want to touch a Cadillac. I finally found some shop with young guys working out in the middle of nowhere and the dude had it in in a single day and I don't think you have to jump through that many hoops to get it out. There's another video online some black guy doing it and it only took a few screws removed and the entire Central dash comes out. Now I'm dealing with all the other thousands of crappy builds of these Cadillacs by GM and it's costing me thousands to keep it on the road. American car manufacturers should be held criminally liable and jailed indefinitely. Now in 2023 I can't afford to get into another car or it would be a Lexus for sure. I'm just going to drive this Cadillac until it falls to pieces… Oh wait it's been doing that for years!
I did everything in the video. put the screen back in and nothing! Comes on but no touch
Excellent step by step. Detailed everything needed to removed the screen for my 2017 XTS.
Thank you J's
I have to credit this video as being the best regarding reassembling the dash components in my XTS. Most of these videos only show you how to unscrew and rip everything apart and leaves you hanging with putting everything back together. I struggled the most with reassembling the trim/dash/gear shifter assembly and almost lost my mind. Glad I saved a lot of money but I'd rather not go thru this again.
Omg! I just inherited a 2016 Cadillac XTS from my father. I noticed that the touch screen was having issues toward the center and the bottom. I did a hard reset and to no avail. I knew since 1981 that Cadillacs and domestic cars were mostly pure BS. I drove German and Japanese cars for years and never had issues to this extent. I'm at 42 minutes in and I'm still watching you continue to work on this touch screen. It would be cheaper to put something in there where you could use a tablet. It would be cheaper to find a way to connect the device or the system through the OBD-II poor so that you could operate the system from an external device. That's what General Motors needs to do hire somebody to come up with a device you plug into the obd-2 portal and you can control that s*** from your phone. That's why there's never been a recall on this BS
Thank you. You just saved me a ton of money.