Have yours fixed here https://www.kineticvehicles.com/collections/subaru-outback-touchscreen
If you have a Harman Kardon 2018 or 2019 Subaru Outback and Legacy with a broken touchscreen (almost all of them are broken) this is what you need. The dealer will charge you $1500 or more to fix it, we can replace the screen for a lot less.
Subaru has had a problem with the 2018 and 2019 radios touchscreens delaminating. So much so that they lost a lawsuit and had to replace them. But many of you have a car that is out of warranty and no-longer eligible for replacement.
The Dealers want $1500 or more to replace it, that is crazy. Many people are just living with it. We have a solution.
We replace the touchscreen with a new one, for much less than the full replacement cost. Our touchscreen meets all factory standards and works exactly the same.
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Just wanted to say, THANK YOU for the this video and the touchscreen (see the site). New screen works perfectly now with no "ghost touch". Saved me well over a thousand bucks to do myself!
Well… I was nervous for nothing. After watching this video 27 times I felt ready to try doing this myself. Was hard to pull the panels off the car but once they were out and I got the head unit out, thanks to this video changing over the screen was super easy and the new screen is perfect. Really hoping it will last.
Only advice for anyone doing the replacement themselves – take your time. You can do it. Be careful when you expose the new adhesive – it’s really sticky!
I will give it a try!! Wish me luck!
I hope you guys get your stuff back in stock. I'm dying! My stupid car keeps disconnecting devices and trying to get me to Greenland, and the warranty is out. AAAH
This is gonna save my the $2000 to get it replaced. Thank you so much for this
Also… one other question! I ordered the replacement touchscreen and am nervous about doing this repair – I'm in Canada so i don't think I could have sent you my radio. In this video it looks like the silver and black modules are not attached before you start the work to remove the touchscreen. Did you remove those first or can we do what you're doing in this video without removing those modules? Thanks!
Question – what happens if you take off the old touchscreen, remove the old adhesive but then some dust or a small piece of the old adhesive ends up on the screen? How to you clean it off before putting on the new touchscreen? Thanks!
Thank you so much for your replacement screen offer and your tutorial. I spend about two hours total from start to finish. My screen is now usable again!
I just received mine back and it’s as good as new. Absolutely recommended!
Hello, I replaced my screen, but it’s still not working properly. Yes it’s better, black buttons started working and sensor radio, media and phone. But other half of the screen is not working, what can it be?
Just did my new screen today. As long as you watch the videos on the channel it’s super easy! I used this video and the one on how to get the radio out
Perfect fix for our list of issues on our Outback touchscreen. Works like brand new now and I am the hero of the house until the next honeydo. Highly recommend the tool kit add on as well. Super fast shipping and two videos are perfect to watch during both uninstall and reinstall.
Had repair done by Subaru dealer in 2023, problem recurred recently in 2025, same dealer quoted $3000 for re-repair. Claim filed with Subaru of America, awaiting call.
It seems like the issue is starting to show for WRX as well. There isn't a recall currently but there is a class action going on. Any idea on when the WRX touchscreens will be available? It's out of stock currently.
Just installed the new screen and re installed it back into the vehicle. The vehicle key fob won’t work, eye sight or shift into reverse. Any ideas. It’s late now so I’ll be removing it and reinstalling tomorrow to ensure I hooked everything up correctly. Fortunately most plugs were color coded to their slot.
This was just what my stereo needed. Noticed some bubble looking things on the radio face and then the button presses started going haywire. I knew I had delamination. Bought the new touchscreen and wasn't sure if I could do it myself. If you can get the radio out of the car, you can do this. The hardest part is getting a couple wires on the right side of the radio unhooked because they won't let you pull the radio out too far. I used a cheap heat gun from harbor freight to heat the old touchscreen for about 2 minutes. Took a trim tool and worked around the screen, got it off easily. Put the new screen on, radio back in the car. Easy. Took about an hour.
This looks like a legit fix but from the looks of it, it seems as if the moisture seems to be entering through the volume and tune knobs. The screen set up is cool and all but they need to figure out a way to completly seal the screen to prevent moisture from entering and happening again. My guess is this will happen again after a year or 2
I'm ordering it this afternoon. I'm friends with the mechanic at my Subaru dealership and he told me that he will take my radio apart and then we will replace the screen. I can't go wrong: I have the levers, a soft blanket to do the operation on, soft fabric gloves. Could compressed air be useful before gluing the new screen? Thanks. Let's hope for the best 🙂
I got my screen and got it installed but had a small issue that was my fault, I didn't get the cable aligned when getting the screen adhered and pinched it in the adhesive damaging the ribbon cable. I called and spoke to the owner Ryan, I called on a Sunday and did not intend to bother him, I assumed I would leave a message or talk to an answering service, but he picked right up. We talked about the issue, and he had me send it to him to get it fixed. He fixed it and sent it back to me without any additional charge! He didn't have to do that as it was my fault for blundering the installation, but he took care of it for me with a very fast turnaround. Excellent customer service and a high-quality product that saved me a lot of money! I highly recommend getting your screen from him. This is an easy installation as long as you don't do what I did with feeding the ribbon cable through, in hindsight I should have sent it in since the turnaround was so quick.
The screen is 300$ and all it comes with is new double sided tape? The actual screen is damaged in this scenario?
Installed. Thank you so much. Was easier than I expected. The worst part was removing the old adhesive.
I got my new screen today. It literally took me 35 minutes to complete the screen replacement. I finally can enjoy my car radio again. Thank you, Kinetics.
You guys rock!!!!
Very helpful if you decide to do the repair yourself, their store was great so I assume their service is as good
My wife and I have this issue in our 2018 Outback, and it looks like we'll be ordering a replacement screen soon. Much more affordable than a head unit, and the work is easily done.
My infotainment system is working flawlessly again. Thank you!!! I have never performed a DIY project on my car so this was a little daunting at first but your videos helped immensely. A few things I learned along the way: 1) when removing the system from the car you need to be firm and (this is important) press in the "right" places (that is, where the connections are made) 2) the video about how to remove the infotainment system from the car doesn't say that you don't need to remove the entire unit, just unscrew 4 screws on the side that hold the touchscreen to the rest of the system (I was worried at first b/c I thought I needed to remove and then re-attach a bunch of wires 3) when you get to the part where you are removing glue from the unit heat the glue just a bit and it comes off very easily (this part took me a little over 10 minutes, not bad at all). This was easier than I thought, it took me about an hour and 45 minutes from start to finish. Thanks again for the helpful information, it saved me over $1,000.
Saved me like $1500 thank you thank you thank you!!!!
My head unit had very little cable slack, but after disconnecting the two top-right most cables by depressing their top-center retention clips with a screwdriver or prying tool, they slid out easily and gave more slack for removing the rest of the cables. Also be aware that there are 3 input ports for USB (the small black cable with the 90 degree bend). On my 2018 model this was plugged into the right-most of the USB input ports on the back, as looking at the unit from the front. Plugging it into either of the others caused CarPlay to no longer work. Make note if which cables you have plugged in in case yours is different.
When plugging the head unit back in, I suggest securing all the cables then turning on your car to make sure all the buttons, backup camera, CarPlay, etc. are working properly before securing all the panels back on. This can save you some headache if you missed a connection.
Overall this was a relatively easy DIY for anyone who has done panel/electronics prying before. If you're not accustomed, it could be more nerve wracking given some of the forces you need to apply. The only really time consuming part was removing the old adhesive, but even that wasn't as bad as I was expecting. Thanks for the videos and the replacement screen!