In this video we have a 2017 Ford Explorer that may have had some shady work done by two Ford dealerships and this customer wants answers!
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Based on my experience and what I see here the front cover was never removed to replace the water pump. Everything about this "repair" is very suspicious but the only way to truly verify it is to open up the front cover and remove the water pump. As for the $2,500 rear main seal leak, well that obviously was misdiagnosed big time. Let me know your thoughts based on the evidence shown here in this video!
It's not just Ford. Many of the other dealerships for major car companies are crooks too. Immediately after my Ram was out of warranty I ALWAYS use an independent mechanic. In my case my guy is a retired 40 year plus mechanic who works part time on the side. His rates are extremely reasonable and i've never had to take a previous repair back a second time. Example of his rates. I have a 2013 Ram 1500 pickup. I bought my own disc brakes and rotors for both axles. He did all 4 wheels, brakes and rotors for $25 a wheel. Try getting those prices at any dealership or even an independent repair shop.
It ain't gonna happen.
Find a mechanic you can trust, pass the word around to help him get additional work and stick with him. He'll save you a fortune…..
This makes me very sad because I work for Ford! Our dealerships definitely need to step it up! I can tell you all of us that build the vehicles really care about what we do. We fight management every day about quality versus numbers! I hope you know we really do care and take pride in the vehicles we build. So sorry this happened.
I just removed the timing components on my Fusion with the 2.5 duratec and realized that the reason the timing failed was because the dealership didn’t install both of the diamond washers that go on the crankshaft gear. What a shame that it’s so hard to find someone who I can trust to service my car.
Ford dealerships are ALL thieves
As a Ford owner and dealership customer, my biggest gripe about situations like this has been needing to work through the service advisor. I can't count the number of times things have been misdiagnosed because my concerns were ineffectively relayed to the technician. Only after multiple visits and finally getting to talk with the tech directly was I able to get multiple warranty concerns resolved properly. There are too many cooks in the kitchen with dealership service, and this is one of the benefits of going independent – you get to talk directly with the person doing the work, which can help ensure a proper repair as well as friendlier service.
The internal water pump failure is a known warranty issue and Ford is trying to not loose their ass in court for what is obviously stupid engineering. I'm sure there is an internal memo somewhere telling dealers to deflect, or redirect customers with this issue until their warranty is up. Mine failed just 5,500 miles after the warranty ended. The local dealer wanted $350 bucks and 2 full days just to "diagnose it". I'm like Hey man! Look at the coolant dripping next to your shoes!" At this point it will be more cost effective to do my own engine swap and sue Ford under California's Lemon Law. Its like the doctor who makes you sick and then tries to sell you the cure.
Great video. Good for you to tell it like it is! That's why they're called "stealerships"!
I had a dealership tell me I needed a "full brake job" all around, three months after I had them done….AT THEIR DEALERSIP.
Exactly why I will never have my local Ford dealer work on my truck again. They "fixed" the freeze issue on the driver side power door on my F150. The very next day, the power locks quit working completely. They blamed it on the actual lock and would not admit they messed it up during the warranty work. I had to go to Ford Corporate to get them to finally fix the problem they caused.
Dealership technicians are a joke nowadays nothing like the old timers smh
Try having a faulty fuel pump. 04 Taurus SE. Fuel pump on-line cost 45.00, exact new Ford product. Cost at Ford Dealership $964.00 to replace.
My shop did 1 on a Ford 3.5 engine R&R is by the book not required we did by not removing the engine it was a pain in the ass to do .and took about 5 hrs less
What a mongrel engine design, it would be a horror to work on, just changing the 3 rear spark plugs would be a nightmare. I would NEVER buy a vehicle so poorly designed.
This isn't a Ford issue per se it's a dealership issue. Yeah, Ford should police their service contracts better, they paid for a water pump replacement that the dealership screwed them AND the customer out of. Whether it was a disgruntled tech (you said they had a union strike) or the service manager colluded or the entire dealership is a POS is up for debate, but notifying Ford that that dealership screwed them and their customer would be a great thing to do. As a company I find Ford to be about as good as any other (I worked for a Nissan dealership in sales, got to know others at various dealerships) and, at least some seem to think, striving for leadership. Personally I'd give them the chance to hang the dealership for this. Likely they'll offer something to the customer to help with correcting the situation. I'd say you have very good evidence to counter the initial repair claim.
Oh heck, anyone can match that factory silicone bead, sideways while in the car…. right?
I don’t trust my local Chevy dealership truck sat for a week at the dealership and they never touched it even told us airbag recalls and other fixes plus scammed us out of brake lights brakes and that the radiator is leaking
Man I really wanted to buy a Maverick, but stuff like this is steering me away from Ford big time.
A Subaru dealership here in Memphis did this same scenario to me and my wife on our first brand new car and we had our newborn in a carseat . Gave us a rental held our car for a week saying they would have to remove the motor (understood it’s Subaru you have to ) so the replace the camshaft seals that failed and told me they replace them a lot get it back in a week you could look under the hood and tell nothing was done and the car still leaked oil the next week when we got it back went up to discuss it with the manager and he said his techs are top notch but you could see nothing was touched on the motor mounts or exhaust manifold and it still had my oil filter on it and I marked two bolts on top that stay matched perfectly . Hurts when people do you wrong
Explorer
Not Explore
Sadly, this is all too common these days. Greed and corruption are everywhere compared to the past, when it happened MUCH less. This crap has always been expected in places like Mexico, but now our country is degrading and going that way. I think the dirty tech who did this also drew the new parts out of the Parts Dept and bootlegged them home. Why? To cover his tracks. He would know that if a question was raised, an investigation would show that no pump or gaskets were pulled by this tech that day for that car. So he got them and took them home to avoid that risk, and now has them to use for a side job that comes along and he can make that money too selling them in the side job. I don't plan to ever again go to a dealer sales or service dept again. Flim flam in sales, and flim flam in service. I know that hurts the honest salesmen and service techs, but dishonesty has gotten so bad, I won't risk it.
It isn't just Ford. I was a tech at both Nissan and Toyota. If it's warranty work they normally just clean it up and send it on because the manufacturers only allow each dealership a certain amount of warranty work to be done. I was point blank told to do just that until the warranty ran out and then the dealership could make extra money from those very same people that had the complaint well before the warranty ran out